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Customer Services

Rocking Pony
Corner Farm, Hemel Hempstead Road, Leverstock Green, Hertfordshire HP3 8LA
Phone: 01442 248136
Email: info@rockingpony.co.uk

Rocking Pony do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We do not store or share our customer's credit or debit card information with any third party.

We use the online payment gateway SagePay. SagePay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). SagePay adhere to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.

Some items are made to order and have a longer delivery time. In these cases this is specified within the product information. If an item is out of stock, you will be contacted with an estimated delivery date.

You must inform us within five working days if the goods do not arrive or are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Your rights to return goods are protected under the EU Distance Selling Directive.
Although we hope that you are delighted with your order, we understand that sometimes you will wish to return some items. Please us know and post the item back within 14 days of receipt to the address below where we will gladly offer you an exchange, refund or credit note.

Please wrap the items very securely and use insured registered delivery, keeping the receipt in case of any damage in transit. We cannot accept liability for goods lost or damaged in transit. Refunds will only be given on items returned in original packaging and a re-saleable condition.

Rocking Pony
Corner Farm, Hemel Hempstead Road, Leverstock Green, Hertfordshire HP3 8LA
Phone: 01442 248136
Email: info@rockingpony.co.uk