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Packaging

We personally pack all items to ensure protection and clarity of address. A variety of materials are used and we recycle as far as possible, re-using incoming bubble wrap, cardboard boxes and padded envelopes wherever we can.


Cost of delivery

We deliver anywhere in the UK and postage is charged according to weight. Individual products under 2kg are charged at £2.95 and £4.95 for heavier or higher priced products.

(Just incase we have confused you, if you order lots of light items and it weighs over 2kg we still only charge £2.95)

Standard Delivery is by Royal Mail Packetpost service. Delivery will usually take 2-3 days, however please allow up to 7 working days in case of postal delays. High value or very large/heavy packages may be sent by courier, but there is no additional charge for this service. Please allow additional time for delivery during the busy Christmas period.

We are happy to arrange a quote to send any of our products further afield! Just mail us with your enquiry.


When will my order arrive?

We deliver your order right away.

You must inform us within five working days if the goods do not arrive or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.


Shipping outside the UK

We do deliver to European Union countries for £4.95 standard and £6.95 heavier products.

We can arrange delivery further afield by prior arrangement, the costs of delivery are usually considerably more - please email info@rockingpony.co.uk


When your order arrives

You must inform us within five working days if the goods do not arrive or are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.