Will I have to sign for my delivery?
Usually not especially if your postman has a 'safe place' to leave your goods.
Larger bulky items that are sent by courier will need a signature.
When will my order be despatched?
Normally the following morning after the order was received.
Some items are made to order and have a longer delivery time. In these cases this is specified within the product information. If an item is out of stock, you will be contacted with an estimated delivery date.
What happens if I am not happy with my order?
You must inform us within five working days if the goods do not arrive or are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
Simply call or email and we will agree a solution with you. We normally ask for the product to be returned to us. If it is our error or the product is faulty then we will pay for the return.
Is a discount available for bulk purchases?
Yes by negotiation, please email us on firstname.lastname@example.org
Why should I shop at Rocking Pony?
Apart from fab funky gifts and quirky home accessories we offer a personal and efficient service, which is great value for money.
Are credit card payments secure on your site?
We are a GeoTrust Secured web site and are therefore certified as providing the highest level of protection for shoppers.
In order to provide you with the highest level of payment security currently possible we have teamed up with SagePay, who are widely recognised as being the most secure and innovative internet payment service provider in the UK. SagePay have been approved to protect confidential information with industry-leading SSL encryption.
Do you accept telephone orders?
Yes simply call 01442 248136, if you reach the answer phone please leave a number and we will return your call.
How will I know if my order is being processed?
You will receive a confirmation of order email form us, if you do not ,please check that you have given us the correct email address, then call us on 01442 248136. Please leave a return telephone number if you get through to an answer phone.